Purchase Terms and Conditions

When you place an order to purchase products and services through the website, you agree to follow and be bound by these Purchase Terms and Conditions.

We may refuse or cancel orders.

• While we will do our best to fulfill all orders, we cannot guarantee the availability of any particular product displayed on the website. 
• We reserve the right to discontinue the sale of any product listed on the website at any time without notice.
• The email confirming that we received your order and the order number does not constitute acceptance of an order or a confirmation of an offer to sell. We reserve the right, without prior notification, to limit the order quantity on any item and/or to refuse service to any customer. We may require verification of information before accepting an order.
• We reserve the right, at our sole discretion, to refuse or cancel any order for any reason.

We may change information, including prices, of products and services listed on the website.

• All descriptions, images, references, features, content, specifications, products, and prices of products and services described or depicted on the website are subject to change at any time without notice (including after you have submitted your order). We will correct errors that we discover, and we reserve the right to revoke any stated offer and to correct any error, inaccuracy, or omission (including after an order has been submitted). Local store prices and products may vary by location. Product prices offered on the website may vary from other advertised prices.
• The prices displayed on the website are quoted in U.S. dollars and are valid and effective only within the United States, and such prices do not include shipping and handling or sales tax (if applicable). You are responsible for the payment of any shipping and handling charges and state and local sales or use taxes that may apply to your order.
• Except where noted otherwise, all discounts or savings displayed for products on the website are calculated based on our full retail price of the product or based on a comparative price estimate which may or may not represent the prevailing price in every area on any particular day. For certain items that are offered as a set, discounts or savings displayed may represent the aggregate of our full retail price for each of the items included in the set or based on a comparative price estimate for the set or each item which may or may not represent the prevailing price in every area on any particular day.
• We cannot confirm the price of an item until you order. Despite our best efforts, a small number of the items listed on the website may be mispriced. If the correct price of an item is higher than our stated price, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation.
• Special offers may be for a limited time
• Occasionally we will offer special promotions to our customers that we refer to as “special offers” or “special offer”. This can include a gift with purchase, free shipping, the manufacturer offers, or other promotional activity associated with a product purchase. Special offers may be offered for a limited time.

Mobilia Cleopatra’s Trade-In Terms and Conditions

1. Acceptance & Evaluation

All trade-in items are subject to inspection and approval by Mobilia Cleopatra. We reserve the right to accept or reject any item at our sole discretion.

2. Trade-In Value Application

Approved trade-in value may be applied toward a new purchase, up to a maximum of 10% of the purchase price before taxes.

3. Minimum Purchase Requirement

To apply any trade-in value or store credit, the total purchase must equal at least 1.5 times the trade-in value.

4. Store Credit

Any trade-in value exceeding the 10% limit will be issued as a store credit for future purchases. Store credit has no cash value and remains subject to these terms.

5. Shipping & Handling Costs

Customers are solely responsible for all shipping, pickup, handling, and delivery costs related to trade-in items. These costs are not credited or reimbursed.

6. Valuation Basis

Valuation is determined at Mobilia Cleopatra’s sole discretion based on condition, age, brand, and marketability. Providing an original invoice may support valuation but does not guarantee value.

7. Promotional Exclusions

Trade-ins cannot be combined with certain promotions or discounted items. Free shipping promotions do not apply to trade-in transactions.

8. No Resale of Trade-Ins

Accepted trade-in items are not resold and may be donated to charitable organizations.

9. Right to Modify

Mobilia Cleopatra reserves the right to modify or discontinue the trade-in program at any time without prior notice.

Orders and Payments

Placing Orders

Customers can place orders on our website 24/7 at www.mobiliacleopatra.com. Upon confirmation of an order, customers will receive an immediate notification. If changes are needed after placing an order, please contact us promptly at sales@mobiliacleopatra.com.

No return or refund. All Sales are final.

You are responsible for what you submit.

Payment Methods Accepted

We accept Visa®, MasterCard®, American Express®, and Discover® credit cards for payment. Please
note that only one credit card can be used per order, as we are unable to split payments between cards.
At checkout, your credit card will be charged for the order full amount including taxes (if applicable) and shipping (if applicable).

Sales Tax

All merchandise purchases are subject to sales tax based on current state and local tax rates applicable to the shipping or delivery destination. The estimated sales tax is calculated at the time of purchase and includes the total selling price of each item, which may incorporate discounts, shipping, and processing charges. Actual sales tax charges may differ based on final factors at the time of credit card processing. The Customer is responsible for reporting the use tax to the local authorities for outside California sales.

Refunds and Cancellations

NO RETURN OR REFUND. ALL SALES ARE FINAL.

We operate a STRICT NO-RETURN POLICY for all handmade items.

Return Policy

• All Handmade Items are sold “AS IS” with no return or exchange policy applied.
• We will not accept any exchange or return on any used or assembled merchandise.
• All returns’ shipping costs are at the customer’s own expense (No Exceptions).
• All returned shipments must be freight prepaid by the customer with the RMA number (Return Material Authorization) and the original invoice.
• All returned items must be returned with all of their accessories and in their original packaging with no writing or damage to the package.
• There will be a 30% restocking fee for all returned items. (Call for details).
• Any exchange for defective merchandise will be shipped after the returned item is restocked and whenever the replacement items are available in stock.
• No Cash Refund. Exchange or store credit only.
• Online accounts using Drop Shipments, Mobilia Cleopatra will not be responsible for any freight charges.

Claims Policy

• Any claim for defective merchandise (other than handmade items) must be packed in the Original Boxes without any writing or damage to the boxes. Clearance items or items on sale are final sale items and cannot be returned. Claims for defects or missing parts must be made within 14 days. After 14 days, there is no service agreement. No Exceptions.
• Pictures are required to claim defective merchandise with a copy of the original invoice. Please e-mail: sales@mobiliacleopatra.com or call (909) 999-1442 and we will work with you to repair, replace, or return the items. 
• Any claims for merchandise damaged in transit must be made through the freight carrier. Before signing the freight bill, please inspect all boxes for damages. (Please make sure the carrier signs the freight bill for any damages).
• For all damage claims, please have the original invoice and RMA number.

Cancellation Policy

• All Canceled Orders will be charged 3% processing fee.
• All Canceled Orders may take up to 14 business days to be processed..

Shipping and Delivery

Shipping Options

We offer the following shipping options within the continental United States:

• • Eco-Friendly Free Delivery (6 – 8 Weeks)
  • Regular Curbside Delivery (3 – 6 Weeks)
  • Expedited Curbside Delivery (Less Than 3 Weeks)

• Shipping cost of returns for any reason (including product defects) is the customer’s responsibility and at their own expense

Delivery Policy

At the time of delivery, if for any reason our delivery team can’t get the furniture through your front door or the stairway, the delivery will be curbside drop-off only. Our delivery team is not responsible for finding a way to get the furniture inside your place. It will be the customer’s responsibility and at their own expense.

• Delivery (if included in the invoice) is to the first floor only
• Assembly and deliveries to upper floors (2nd or more) are available for additional fees.
• Trash removal is not included (Available for additional fees).
• All items purchased from the website are made pursuant a shipment contract. This means that the risk of loss or damage and title for such items passes to you upon delivery to the carrier except if delivered by Mobilia Cleopatra.
• The size and weight of your online purchase are factors that help us determine the most efficient delivery method.
• An adult must be present to accept and sign for delivery.
• All items must be inspected for damage at the time of delivery. All damages must be noted on the delivery receipt/ Bill of lading.
• Delivery insurance (if purchased) will only cover issues that are noted on the delivery receipt/ Bill of lading. WE WILL NOT BE HELD LIABLE FOR ANY ISSUES NOT NOTED ACCORDINGLY.
• Make sure your floors and walls are covered / protected prior to delivery as our delivery team nor the delivery carrier will be held liable for damage to your personal property.
• Make sure the area is cleared for delivery. Our delivery team can not remove old furniture.
• Missed delivery appointments may be subject to a second attempt delivery fee.
• Should you need to reschedule your delivery, please notify us at least 3 days prior to the scheduled delivery date in order to avoid a rescheduling fee.
• For Curbside delivery Customers are responsible for getting professional installers to set up the furniture.
• If you do not inspect your merchandise at time of arrival, and you or your representative signs the delivery contract , neither MOBILIA CLEOPATRA nor the delivery team will be liable for any damage claim.
• Videos are required to claim defective merchandise showing the package condition and the entire unboxing process .No exception
• We will not accept any exchange or return on any used, previously displayed, or assembled merchandise.
• Any claim for defective merchandise must be packed in the original Boxes without any writing on the box.
• Claims for defects or missing parts must be made within 14 days. After 14 days there is no service agreement. No Exception.
• No cash refunds. Exchange and store credit only

By opting for in-home delivery and assembly, you recognize that handling large or heavy furniture within residential spaces can involve inherent risks. While our team exercises utmost care, you agree that Mobilia Cleopatra, its staff, and contractors shall not be liable for any incidental damage to walls, floors, staircases, or property arising during delivery. Any necessary repairs will be your sole responsibility. This waiver is standard practice to reflect the complexities of on-site assembly. Should you prefer zero interior risk, we offer curbside delivery as an alternative service.

Estimated Delivery Times

Estimated delivery times are calculated from the date of shipment and may vary depending on the destination and shipping method selected. Delivery times are not guaranteed and may be affected by factors beyond our control, such as weather conditions and carrier delays.

Shipping Restrictions

We regret that we are currently unable to ship to P.O. boxes, APO/FPO addresses, or internationally. Orders to Alaska, Hawaii, and U.S. territories may incur additional shipping charges and longer delivery times.

International Shipping

At this time, we do not offer international shipping. We apologize for any inconvenience this may cause.

Shipping Charges

Shipping charges are calculated based on the weight, dimensions, and destination of the package. The shipping cost will be displayed during the checkout process before you submit your order.

Third-Party Delivery Option

Customers may choose to arrange delivery through a third-party logistics provider. Please note that Mobilia Cleopatra is not responsible for any damages, delays, or issues that may arise once the order has been handed over to the delivery company.

• Any complaints, claims, or disputes regarding delivery must be addressed directly with the chosen courier or logistics provider.
• In the case of returns, all associated shipping costs will be the responsibility of the customer.
• Mobilia Cleopatra shall bear no liability for delays, damages, or losses related to third-party delivery services.

By selecting this option, the customer acknowledges and accepts that all matters related to delivery fall solely under the responsibility of the third-party provider.

Order Confirmation

Once your order has shipped, you may receive a shipping change in these Terms of Use confirmation email. 

User Content

You are solely responsible for any reviews, comments, photos, videos, messages, or other content (“User Content”) submitted through the Website.

By submitting User Content, you agree that such content:

• Is accurate and lawful;
• Does not violate any third-party rights, including copyright, trademark, privacy, or publicity rights;
• Does not contain harmful, abusive, obscene, fraudulent, misleading, or unlawful material;
• Does not contain spam, malware, or unauthorized advertising or solicitation.

Mobilia Cleopatra assumes no responsibility or liability for User Content submitted by users.

Mobilia Cleopatra reserves the right, but has no obligation, to monitor, review, edit, remove, refuse, or disclose User Content at its sole discretion.

Reporting Violations

If you believe that any content on the Website violates your intellectual property rights or applicable laws, please contact Mobilia Cleopatra promptly.

User Content and Intellectual Property

Mobilia Cleopatra reserves the right to enforce its intellectual property rights to the fullest extent permitted by law. By submitting reviews, comments, photos, videos, or other content (“User Content”) through the Website, you grant Mobilia Cleopatra a worldwide, royalty-free, perpetual license to use, reproduce, publish, display, modify, and distribute such content for business and marketing purposes.

You represent that you own or have the necessary rights to any User Content submitted. Mobilia Cleopatra reserves the right to monitor, edit, remove, or refuse User Content at its sole discretion.

Third-party content posted on the Website may contain opinions or information that are inaccurate or misleading. Mobilia Cleopatra does not endorse and is not responsible for third-party content.

Intellectual Property Complaints

If you believe that any content on the Website infringes your intellectual property rights, please contact:

Mobilia Cleopatra
150 N Santa Anita Ave Ste 300
Arcadia, CA 91006
Email: sales@mobiliacleopatra.com

Your notice must include sufficient information identifying the allegedly infringed material and proof of authorization to act on behalf of the rights holder.

Website Disclaimer and Limitation of Liability

The Website and all products, services, content, and materials are provided on an “as is” and “as available” basis without warranties of any kind, whether express or implied.

Mobilia Cleopatra disclaims all implied warranties, including merchantability, fitness for a particular purpose, and non-infringement.

To the fullest extent permitted by law, Mobilia Cleopatra shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from the use of the Website, products, or services.

Mobilia Cleopatra’s total liability for any claim shall not exceed the amount paid for the specific product or service giving rise to the claim.

California Proposition 65 Warning

Certain products sold by Mobilia Cleopatra may contain chemicals known to the State of California to cause cancer, birth defects, or other reproductive harm in accordance with California Proposition 65.

WARNING: Certain products may expose you to chemicals known to the State of California to cause cancer and reproductive harm.

This warning is provided in compliance with California Proposition 65 to inform customers of potential exposure to such chemicals.

For additional information regarding product materials or safety concerns, please contact Mobilia Cleopatra prior to purchase.

Governing Law

These Terms and Conditions and any dispute, claim, or controversy arising out of or relating to the Website, products, services, or transactions with Mobilia Cleopatra shall be governed by and construed in accordance with the laws of the State of California, without regard to conflict of law principles.

Any legal action or proceeding relating to these Terms and Conditions shall be brought exclusively in the state or federal courts located in the State of California, and you consent to the jurisdiction of such courts.

Third-Party Websites and Services

The Website may contain links to third-party websites, payment processors, social media platforms, or other external services. Mobilia Cleopatra does not control, endorse, or assume responsibility for the content, functionality, privacy practices, policies, or terms of any third-party websites or services.

Your use of third-party websites and services is at your own risk.

General Terms

You are responsible for all charges, fees, and permissions associated with accessing the Website through your internet service provider or mobile carrier.

If any provision of these Terms and Conditions is determined to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall remain valid and enforceable to the fullest extent permitted by law.

These Terms and Conditions constitute the complete and exclusive agreement between you and Mobilia Cleopatra regarding the use of the Website and supersede all prior or contemporaneous agreements, communications, and understandings, whether written or oral.

Mobilia Cleopatra’s failure to enforce any provision of these Terms and Conditions shall not constitute a waiver of any rights or remedies.

For questions regarding these Terms and Conditions, please contact:

Mobilia Cleopatra
150 N Santa Anita Ave Ste 300
Arcadia, CA 91006
Phone: (909) 999-1442
Email: sales@mobiliacleopatra.com

FAQs

1. What types of furniture styles do you offer?

We offer a variety of home furniture styles including contemporary, modern, traditional and  rustic. Our diverse collection ensures that you will find the perfect piece to match your personal taste and home decor.

2. Can you provide furniture from suppliers outside the USA?

Yes, we have suppliers both from within the USA and internationally. This allows us to offer a wide range of unique and high-quality furniture pieces from different parts of the world.

3. How do you handle my personal information?

We take your privacy seriously and handle your personal information with care. We collect your personal information primarily to provide our services to you and may use it for marketing purposes. We ensure your data is stored securely and is not misused or disclosed without your consent unless required by law.

4. Who handles my credit card information?

Credit card information is collected and processed by third-party payment gateways. We do not store or manage your credit card details. Please refer to the third-party’s privacy policy for more information on how they handle your credit card information.

5. Can I access and update my personal information?

Yes, you can access and update your personal information at any time by creating an online account or by contacting us in writing, and we will ensure your information is accurate and up to date.

6. What is your return policy?

All handmade items are sold “AS IS” with no returns accepted. Final sale for handmade items. For other items, claims for defects or missing parts must be made within 7 days of purchase. Back to back with the vendor’s return policy.

7. How do I place an order?

You can place an order 24/7 on our website, mobiliacleopatra.com. Once your order is confirmed, you will receive a notification. For any changes after placing an order, please email us at sales@mobiliacleopatra.com.

8. What payment methods do you accept?

We accept Visa®, MasterCard®, American Express®, and Discover® credit cards. Please note that we can only process an order using one credit card.

9. What are the delivery methods?

The delivery method depends on the size and weight of your purchase. We aim to use the most efficient method to ensure your items arrive safely and promptly.

10. How do I make a return claim for defective merchandise?

If you receive defective merchandise, please pack it in the original box and contact us within 14 days of purchase. Include pictures of the defect and a copy of the invoice. Email your claim to sales@mobiliacleopatra.com or call +1 (909) 999-1442.

11. Is there a restocking fee for returns?

Yes, there is a 30% restocking fee for all returned items. Please contact us for more details on the return process.

12. How do I cancel an order?

To cancel an order, please email us at sales@mobiliacleopatra.com. Canceled orders will incur a 3% card processing fee and may take up to 14 business days to process.

13. How can I contact Mobilia Cleopatra?

For any questions or inquiries, please contact us at:

• Address: 9950 Foothill Blvd, Suite N, Rancho Cucamonga, CA 91730
• Email: sales@mobiliacleopatra.com
• Phone: +1 (909) 999-1442

14. Do you offer handmade furniture options?

Yes, we offer a range of handmade furniture options including accent pieces, dining sets, and living room furniture. Each piece is crafted with care and attention to detail to ensure quality and uniqueness.

15. What types of handmade accent pieces do you offer?

Our handmade accent pieces include items such as mirror, console, commode designed to enhance the aesthetic appeal of your home.

17. Can I customize handmade furniture to suit my specific preferences?

Yes, we offer custom handmade furniture options where you can tailor the design, size, finish, and other specifications to match your individual style and requirements.

18. Do you work with reputable suppliers?

Yes, we collaborate with trusted suppliers known for their quality craftsmanship and attention to detail.

19. What sets your handmade dining sets apart from mass-produced options?

Our handmade dining sets are crafted by skilled artisans using traditional techniques and premium materials, resulting in furniture pieces that exude charm and character while also being durable and functional.

20. Are there any warranties or guarantees offered on your handmade furniture?

We stand behind the quality of our handmade furniture from the Kleopatra Kingdom brand and provide a guarantee certificate for these products. For detailed information, please refer to our warranty policy at Warranty Information. Please note that this warranty applies only to our handmade items and not to products from other vendors.

21. How do I place a custom handmade furniture order?

To place a custom handmade furniture order, please contact our customer service team either through phone, or in-person visit to discuss your requirements and preferences. We will work closely with you to bring your vision to life.

22. Can I see samples or examples of previous handmade furniture projects?

Yes, we may have samples or examples of previous handmade furniture projects available for viewing either in our showroom or through our digital catalogs. Please contact us to inquire about viewing options.

23. How long does it take to receive a custom handmade furniture order?

The timeline for receiving a custom handmade furniture order typically ranges from 3 to 6 months. This may vary depending on factors such as complexity, materials availability, and current workload. Our team will provide you with an estimated timeline during the consultation process.

24. Are there any additional costs associated with custom handmade furniture orders?

Additional costs such as customization fees or special material requests may apply to custom handmade furniture orders. Our team will provide you with a detailed quote outlining all associated costs before proceeding with the order.

25. Do you offer delivery and assembly services for your products?

Yes, we offer delivery and, if required, assembly services for our product. Our delivery team will ensure that your furniture is transported safely and set up according to your specifications.

Contact Information

For any questions or concerns regarding our terms and conditions, please contact us at:

• Email: sales@mobiliacleopatra.com
• Phone: +1 (909) 999-1442
• Address: 9950 Foothill Blvd, Suite N, Rancho Cucamonga, CA 91730

We are available to assist you during our business hours:

• Business Hours: 
  • Monday 11 AM–7 PM
  • Tuesday 11 AM–7 PM
  • Wednesday 11 AM–7 PM
  • Thursday 11 AM–7 PM
  • Friday 11 AM–7 PM
  • Saturday 12 PM–6 PM
  • Sunday 12 PM–6 PM